Terms of service
Last updated: 28 August 2026
These Terms and Conditions apply to purchases made through the NEXO AB website and online store, getnexo.shop.
By completing a purchase from us, you agree to these Terms and Conditions. We recommend that you read them before placing your order.
1. Company Information
The online store is operated by:
NEXO AB
Hästhovsgatan 9C
722 27 Västerås
Sweden
Company registration number: 559581-5050
VAT number: SE559581505001
Email: support@getnexo.shop
Phone: +46 769248894
2. Orders
When you place an order on getnexo.shop, you will receive an order confirmation at the email address provided during checkout.
Please check that the information in your order confirmation is correct. If anything is incorrect, please contact us as soon as possible at support@getnexo.shop.
We reserve the right to cancel or refuse an order in cases such as an obvious pricing error, technical error, suspected fraud, or if a product can no longer be supplied.
If an order is cancelled after payment has been completed, the amount paid by the customer will be refunded in accordance with applicable law.
3. Prices and Taxes
All prices displayed in our online store include VAT where applicable.
Any shipping costs are displayed before the order is completed. The total amount payable is shown at checkout before payment is confirmed.
For international orders, local taxes, customs duties, import charges, or other fees may apply depending on the destination and applicable regulations.
4. Payment
Available payment methods are displayed at checkout.
Payments are processed through the payment providers available in our Shopify store. The final amount payable is always displayed before you confirm your purchase.
5. Shipping and Delivery
Orders are processed as soon as possible. Depending on the product and order, handling time may vary from the same day up to 3 handling days after payment has been approved.
Handling days may vary depending on the product, inventory, and carrier. For certain orders, processing may also take place on Saturdays. Swedish public holidays may affect processing times.
Available shipping methods, shipping costs, and estimated delivery times are displayed during the ordering process or at checkout before the purchase is completed, when such information is available.
Delivery time is calculated separately from handling time and may vary depending on the destination, selected shipping method, carrier, peak periods, weather conditions, customs processing, or other circumstances outside our reasonable control.
Once your order has been shipped, you will receive a shipping confirmation by email when such information is available.
If a delivery is significantly delayed or you have questions about your order, please contact us at support@getnexo.shop.
For more information, please see our Shipping and Delivery Policy on getnexo.shop.
6. Right of Withdrawal and Returns
We offer a voluntary 30-day return policy, starting from the day you receive your order.
For a return to be accepted under our voluntary return policy, the product must meet the conditions set out in our Return and Refund Policy.
The customer is responsible for the cost of return shipping for a standard return or when exercising a statutory right of withdrawal, unless otherwise required by mandatory consumer protection law or unless we have expressly agreed to cover the cost.
We do not charge a separate restocking fee.
Certain products may be excluded from the right of return or withdrawal where permitted by applicable law, for example products that have been manufactured or customized specifically according to the customer's personal requirements.
If you are a consumer within the EU/EEA, you normally have a statutory right of withdrawal of at least 14 days for distance purchases, in accordance with applicable consumer protection law.
Our voluntary 30-day return policy does not limit any rights you have under mandatory consumer protection law.
For complete information about returns and how to start a return, please see our Return and Refund Policy on getnexo.shop.
7. Refunds
Refunds are handled in accordance with our Return and Refund Policy and applicable consumer protection law.
When you exercise a statutory right of withdrawal, we will refund the amounts due without undue delay and no later than 14 days from the date on which we were informed of your decision to withdraw from the purchase, subject to the conditions permitted by applicable law.
We may withhold the refund until we have received the returned product or until you have provided evidence that the product has been sent back, whichever occurs first.
For returns made under our voluntary 30-day return policy after the statutory withdrawal period has expired, approved refunds are normally processed within 10 business days after the returned product has been received and inspected.
Refunds are normally issued to the same payment method used for the original purchase, where possible.
After we have processed a refund, additional time may be required before the amount appears in your account, depending on your bank or payment provider.
8. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at support@getnexo.shop.
Please include your order number and describe the issue. We may also request photographs or other information to help us assess the matter.
For an approved claim involving a defective, damaged, or incorrect product, NEXO AB will cover reasonable return shipping costs when the product needs to be returned.
Claims relating to defective or incorrect products are handled in accordance with applicable consumer protection law.
9. Product Information
We aim to ensure that product descriptions, images, prices, and other information displayed on our website are as accurate as possible.
However, product colors and appearance may vary slightly depending on factors such as the display used, materials, and the production process.
If we discover an obvious error in product information, pricing, or availability, we reserve the right to correct the information.
10. Intellectual Property
Content on getnexo.shop, including text, graphics, and design materials owned by NEXO AB, may not be copied, reproduced, or used commercially without permission, except where otherwise permitted by applicable law.
Trademarks, logos, vehicle names, and other identifying marks belonging to third parties remain the property of their respective rights holders.
11. Personal Data
We process personal data in connection with matters including orders, payments, deliveries, returns, and customer service.
For more information about how we collect, use, store, and process personal data, please see our Privacy Policy on getnexo.shop.
12. Consumer Rights and Applicable Law
These Terms and Conditions are governed by applicable Swedish law.
Nothing in these Terms and Conditions limits or excludes any rights that a consumer has under mandatory consumer protection law.
If a dispute cannot be resolved directly between you and NEXO AB, you may, where applicable, refer the matter to an appropriate consumer dispute resolution body or competent authority.
13. Limitation of Liability
NEXO AB is not liable for indirect losses or delays caused by circumstances outside our reasonable control, to the extent such limitation is permitted by law.
Nothing in these Terms and Conditions limits NEXO AB's liability or the customer's rights where such liability or rights cannot be limited under mandatory law.
14. Changes to These Terms
We may update these Terms and Conditions when necessary, for example due to changes in our services, payment methods, shipping terms, or applicable laws and regulations.
The latest version will be published on our website together with the date of the most recent update.
15. Contact
If you have questions about an order or these Terms and Conditions, please contact us:
NEXO AB
Hästhovsgatan 9C
722 27 Västerås
Sweden
Company registration number: 559581-5050
VAT number: SE559581505001
Email: support@getnexo.shop
Phone: +46 769248894