Shipping policy
Last updated: 14 September 2026
Nexo is operated by NEXO AB, and we aim to process and deliver your order as quickly and securely as possible. Below you will find information about order processing, delivery, shipping costs, and possible delays.
Order Processing
Orders are processed as soon as possible. Depending on the product and order, processing time may range from the same day up to 3 processing days after payment has been approved.
Processing days may vary depending on the product, inventory, and carrier. For some orders, processing may also take place on Saturdays. Swedish public holidays may affect processing times.
During periods of high order volume, promotions, or holidays, processing may occasionally take longer.
Once your order has been shipped, you will receive a shipping confirmation by email when such information is available.
Delivery Areas
We deliver within Sweden and to other countries and regions that are available as delivery options at checkout.
If a country or region cannot be selected at checkout, this normally means that we currently do not offer delivery there.
Delivery Time
The estimated delivery time after your order has been shipped is normally 5–20 business days, depending on the product, delivery address, carrier, and destination.
The most up-to-date estimated delivery time for your order is shown at checkout before you complete your purchase, when such information is available.
Delivery time is calculated from the time the order has been shipped and is separate from the processing time applicable to the order.
Delivery days may vary depending on the carrier and destination, and for some deliveries transportation may also take place on Saturdays.
Stated delivery times are estimates and may be affected by factors such as carrier capacity, weather conditions, public holidays, customs processing, or other circumstances outside our control.
Shipping Costs
Shipping costs may vary depending on the product, delivery destination, and available shipping method. Free shipping may be offered for certain products or destinations.
If an order contains multiple products, different shipping methods or shipping costs may apply to different parts of the order.
The applicable shipping cost is always clearly displayed at checkout before payment and before the order is completed.
Tracking
When tracking is available, tracking information will be sent to the email address used when placing the order.
It may take some time after the order has been shipped before the carrier’s tracking system is updated.
Not all shipping methods include tracking.
Delayed Deliveries
Delivery dates and delivery times stated in the online store, at checkout, or by the carrier are estimates unless otherwise expressly stated.
If your order is significantly delayed, please contact us at:
Please include your order number so that we can assist you more easily.
Incorrect or Incomplete Delivery Address
The customer is responsible for ensuring that the delivery information provided when placing the order is correct and complete.
If you notice an error in the delivery address, please contact us as soon as possible at support@getnexo.shop.
We will try to assist if the order has not yet been shipped, but we cannot guarantee that the delivery address can be changed after an order has been placed or shipped.
Uncollected or Returned Packages
If a package is not collected, cannot be delivered, or is returned to us by the carrier, please contact us at support@getnexo.shop and we will assist you with the matter.
Any costs or deductions will be handled in accordance with applicable law and the actual circumstances of the order.
Damaged Packages or Incorrect Products
If a shipment arrives damaged, if a product is defective, or if you have received the wrong product, please contact us as soon as possible at:
Please include your order number and describe the issue. We may also ask for photographs of the product and packaging in order to assess the matter.
More information about returns, complaints, and refunds can be found in our Return and Refund Policy.
Customs, Import Fees, and Taxes
For orders delivered to countries or regions where customs duties, import taxes, or other local fees apply, additional costs may be charged depending on the destination and applicable local regulations.
Such charges are normally determined by customs authorities or other relevant parties in the destination country and may be outside the control of NEXO AB.
Any charges calculated and collected directly at checkout will be clearly displayed before the order is completed.
Contact
If you have any questions about shipping or delivery, please contact us:
NEXO AB
Hästhovsgatan 9C
722 27 Västerås
Sweden
Company registration number: 559581-5050
VAT number: SE559581505001
Email: support@getnexo.shop
Phone: +46 769248894