Returns & Refunds
RETURNS & REFUNDS
Last updated: May 19, 2026
At NEXO, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may request a return or refund under the terms outlined below.
RETURN POLICY
You have the right to return your order within 14 days from the date you receive your item, in accordance with applicable consumer protection laws.
To be eligible for a return, the product must:
- Be unused
- Be in its original condition
- Be returned in its original packaging
HOW TO REQUEST A RETURN
To initiate a return, please contact us by email:
Please include the following information:
- Order number
- Full name
- Reason for the return
Once your return request has been approved, we will provide instructions on how and where to return your item.
REFUNDS
After we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the same payment method used for the original purchase within 5–10 business days.
Please note that it may take additional time for your bank or card issuer to process the refund.
LATE OR MISSING REFUNDS
If you have not yet received your refund:
- First, check your bank account.
- Then contact your bank or card issuer.
Please note that it may take several business days before the refund appears in your account.
If you still have not received your refund, please contact us at:
DAMAGED OR DEFECTIVE PRODUCTS
If your product arrives damaged or defective, please contact us as soon as possible and include your order number along with photos of the issue.
We will assist you with a replacement or a full refund, depending on the situation.
SHIPPING & RETURN SHIPPING
Unless the return is due to a damaged, defective, or incorrect product, the customer is responsible for the cost of return shipping.
Original shipping charges are generally non-refundable. If a refund is approved, any applicable return shipping costs may be deducted from the refunded amount.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that returned items will reach us if they are sent without tracking.
CONTACT
If you have any questions regarding returns or refunds, please feel free to contact us.
NEXO AB
Hästhovsgatan 9C
722 27 Västerås
Sweden
Company Registration No.: 559581-5050
VAT No.: SE559581505001
Email: support@getnexo.shop
Phone: +46 769248894